Returns

We accept returns and exchanges for up to 15 days from the day you received your order. All returned merchandise must be in new/original condition with all tags and original packaging attached.

Please note that:

Not on sale Items are eligible for exchange, money refund or refund in voucher to use on our website.

Sale Items are eligible for exchange or refund in voucher to use on our website.

Our Returns Policy

  • Selected items can be returned or exchanged within 15 days from the date you received your order.
  • All returned merchandise must be in NEW/ORIGINAL condition with all tags and original packaging attached. We will not accept any items that are not in this condition.
  • SALES ITEMS ARE NOT ELIGIBLE FOR REFUND. 
  • All items not in new/original condition with all tags and original packaging will be returned to the customer at the customer's expense.
  • Return shipping fees are the responsibility of the customer. We will not provide return labels or refund shipping fees.
  • Please ensure all returned items are well packaged. If returning footwear, please make sure the shoebox is packed with an outer layer. As the shoebox is part of the product, we will not accept returned footwear with a damaged shoebox.
  • If returning designer bags and accessories, all packaging such as authenticity cards, dust bags, tags and box should be included with your return.
  • Return packages are the customer's responsibility until they are received by us. It is recommended that you take necessary precautions by using registered and traceable services when returning your package. We will not be responsible for items that are damaged or lost in the return delivery process.
  • If you have requested for a refund, the original shipping fee and taxes/duties of your order will not be refunded.
  • If you have requested for an exchange, the shipping fee for the new order will be waived. If we do not have stock for the size you requested for exchange, we will issue a voucher of the total amount valid on all our site. A full refund can be made except sale items.
  • If the item you received is INCORRECT, MISSING, or DEFECTIVE, please contact us within 7 days from the date you received your order. Please include your order number, photographs of the item(s), and all related references upon receiving your package.
  • Upon dispute, UNFOLLOWORLD reserves the right to make the final decision on all returns cases.

Not on sale Items are eligible for exchange, money refund or refund in voucher to use on our website.

Sale Items are eligible for exchange or refund in voucher to use on our website.

Please note that Accessories (Hats, Belts, Watches, Wallets, Socks, Jewelry, Cases, eyewear, ties and scarves) are not eligible for exchange or return.


For further information please contact : hello@unfolloworld.com

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